Automotive/Transportation

You Auto Know! – Manufacturer Recalls

Posted on in Automotive/Transportation, Publications

As you know, March and April have not been particularly good months for several automobile manufacturers relative to the recall of millions of vehicles for various reasons. The most publicized recall has been with General Motors and the ignition switch problems. The question for you is whether you, as an individual dealer, have any exposure […]

You Auto Know! – Advertising Compliance

Posted on in Automotive/Transportation, Publications

In the October 2013 issue of You Auto Know©, I discussed ongoing Federal Trade Commission (“FTC”) investigations regarding dealer advertising compliance. As you know, several dealers throughout the United States entered into 20 year consent agreements which stated that the dealership could not advertise prices or discounts unless the qualifications are clearly disclosed regarding the […]

You Auto Know! – Should You Respond to that Subpoena?

Posted on in Automotive/Transportation, Publications

Scenario: Your dealership receives a court subpoena requesting information on various customers who have either purchased specific extended service contracts and/or financed their vehicles from a certain financial institution. It must be noted that your dealership is not a defendant or a party in the lawsuit. Should you respond and comply with the request? . […]

You Auto Know! – FTC Investigations and Form 8300 $10,000 Compliance

Posted on in Automotive/Transportation, Publications

FTC Investigations: As you are aware, past You Auto Knows have discussed website advertising, Internet advertising, the use of smart phones by salespeople, Tweets and the need to comply with various state and federal advertising rules and regulations. From extensive experience with the Attorney General’s Office, this author has handled numerous Attorney General complaints about […]

2013 – You Auto Know! – Web Site, Texting, Twittering, E-mail – REVISITED

Posted on in Automotive/Transportation, Publications

Scenario: Obviously, every dealership has a web site which provides various levels of information regarding the dealership, its history, personnel, inventory, and sales promotions. You have an individual that is tasked to keep the web site and content up to date. Your sales people also have their own form of communication through texting, Facebook, e­mails, […]