In this issue of “You Auto Know,” Bob Poklar discusses two scenarios. Scenario No. 1 – A vehicle is delivered to a daughter and her elderly mother. After a week the sales manager calls them and states that there is a problem with the paperwork and asks them to return to the dealership with the vehicle. Scenario No. 2 – The F&I manager delivers a high performance vehicle that has been leased to a successful businessman. There is an unintentional mistake on the lease agreement regarding the mileage penalty.